Название базовой системы (платформы): | Avaya Aura Contact Center |
Разработчики: | Avaya |
Технологии: | Call-центры, IP-телефония |
Avaya Aura Communication Manager - наращиваемое программное обеспечение, действующее на основе открытых стандартов.
Предлагается для внедрения как основа платформы IP-телефонии для больших и малых компаний. Обеспечивает централизованное управление вызовами в территориально распределенной сети и высокую степень ее отказоустойчивости. Поддерживается широкий диапазон серверов, шлюзов и коммуникационных устройств разных типов: аналоговых, цифровых и IP. Communication Manager включает встроенные приложения мобильности, функции контакт-центра, средства конференц-связи и поддержку расширенных возможностей службы спасения (112).
На 28 марта 2014 года действующий релиз Avaya Aura Communication Manager 6.2 Service Pack 8.
Подрядчики-лидеры по количеству проектов
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Распределение вендоров по количеству проектов внедрений (систем, проектов) с учётом партнёров
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Распределение систем по количеству проектов, не включая партнерские решения
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Подрядчики-лидеры по количеству проектов
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Распределение вендоров по количеству проектов внедрений (систем, проектов) с учётом партнёров
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Распределение систем по количеству проектов, не включая партнерские решения
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